Features · Extra services & upsells
Extra services and upsells for hostels
Guests add paid extras — breakfast, tours, gear rental, early access, late checkout — inside the same check-in flow that issues their door codes. The owner builds the catalog and sets the prices; payment happens by card, never cash at a desk.
What are hostel upsells, and how do guests buy them?
Hostel upsells are paid add-ons — breakfast, tours, gear rental, early access, late checkout — that guests buy alongside their stay instead of asking at a desk. In EZ2Stay, guests see the owner's own catalog of extra services, priced by the owner, inside Step 6 of online check-in. Paid early access (from 08:00) and late checkout (to 18:00) are configurable services in that same catalog. Payment happens by card through Stripe, either immediately or at checkout, depending on how the owner sets up each service.
| Capability | Limit | Status |
|---|---|---|
| Extra-services catalog inside check-in Step 6 (breakfast, tours, rentals, etc.) | the catalog itself is owner-defined; EZ2Stay doesn't supply the services | Live |
| Paid early access, from 08:00 | the 08:00 start is fixed; only the price and whether it's offered are owner-set | Live |
| Paid late checkout, to 18:00 | the 18:00 limit is fixed; only the price and whether it's offered are owner-set | Live |
| Card payment for extras, now or at checkout | payment timing is set per service by the owner, not chosen freely by the guest | Live |
| Automatic proactive early-check-in offer when a room is ready | not automated yet — early access today is a catalog service the guest chooses, not a system-triggered offer | Roadmap |
How it works
- The owner builds the catalog. Breakfast, tours, gear rental, early access, late checkout — each with its own price and payment timing.
- The guest sees it at Step 6 of check-in. Extras are optional add-ons, selected and quantified alongside the booking, never mandatory.
- Payment happens by card. Immediately through Stripe, or at checkout — whichever the owner configured for that particular service.
- The booking records the extras. Each selection creates a linked service record the owner can see on the dashboard.
- Early access and late checkout ride the same catalog. Guests can buy access from 08:00 or checkout up to 18:00 today, as regular add-on services.
What the owner configures
| Setting | Default | Who can change it |
|---|---|---|
| Which extra services are offered | none — the owner builds the catalog | Owner |
| Price per service | owner-set, no default | Owner |
| Payment timing per service | now, by Stripe, or at checkout | Owner — set per service |
| Early-access start time | 08:00 | Not configurable — fixed |
| Late-checkout limit | 18:00 | Not configurable — fixed |
| Automatic room-ready upsell offer | not available | Roadmap — not owner-configurable today |
This extras catalog runs in production at Popcorn Hostel, Bucharest — 49 beds, 63 smart locks — where guests add services and pay by card inside the same check-in flow that issues their door codes.
Not a fit if
- You want guests to pay cash at a desk for extras — EZ2Stay only supports card payment inside the digital flow; there's no receptionist to hand cash to.
- You expect a room-ready trigger to proactively offer early check-in today — that automation is on the roadmap; early access is currently a catalog service the guest chooses.
- You want EZ2Stay to supply or fulfill the services itself — the catalog, pricing and fulfillment stay entirely the owner's.
Frequently asked questions about EZ2Stay for hostels
What extra services can guests buy?
Whatever the owner adds to the catalog — commonly breakfast, tours, gear rental, paid early access and late checkout, each with an owner-set price.
Is the 'room ready, offer early check-in' flow automated?
Not yet — that proactive, system-triggered offer is on the roadmap. Today, early access is a catalog service the guest selects and pays for like any other extra.
How late can checkout be pushed?
Up to 18:00, if the owner has enabled late checkout as a paid service. The 18:00 limit itself isn't configurable.
How early can access start?
From 08:00, if the owner has enabled paid early access. The 08:00 start itself isn't configurable.
How do guests pay for extras?
By card, through Stripe — either immediately when they add the service or at checkout, depending on how the owner configured it. There's no cash-at-desk option.
Does EZ2Stay provide the services itself?
No — the owner defines, prices and fulfills every service in the catalog. EZ2Stay only handles the ordering and payment flow.